At SiRA Sarees, we want you to be happy with your purchase. We carefully inspect and pack our products before dispatch. If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly.
1. Eligibility for Returns
A return or exchange may be accepted when:
- You have received a damaged or defective product.
- You have received an incorrect product.
- The product received is significantly different from the product ordered.
- The return request is submitted within the applicable return period specified by SiRA Sarees.
The product must generally be unused, unworn, unwashed, unaltered, and in its original condition and packaging, with tags and accessories intact where applicable.
2. Products That Cannot Be Returned
Returns or exchanges may not be accepted for products that:
- Have been worn or used.
- Have been washed or altered.
- Have perfume, makeup, stains, or other marks.
- Have been damaged after delivery due to improper handling.
- Are missing original tags or packaging.
- Are returned without prior approval.
- Are customized or specially altered according to the customer’s request, where applicable.
Because sarees may involve delicate fabrics, embroidery, zari, prints, and handwoven details, customers should handle the product carefully while checking it.
3. How to Request a Return
To request a return or exchange:
- Contact SiRA Sarees through the contact details provided on our website.
- Provide your order number and details of the issue.
- Provide clear photographs or videos of the product and packaging if requested.
- Our team will review the request.
- If approved, we will provide instructions for returning the product.
Please do not send a product back before receiving return instructions from SiRA Sarees.
4. Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us as soon as possible after delivery.
We may request:
- Photographs of the product
- Photographs of the packaging
- A short unboxing video, where available
- Order details
- Other information needed to verify the issue
After verification, we may offer an exchange, replacement, refund, or another appropriate resolution, depending on the circumstances and availability of the product.
5. Exchange
If an eligible product is approved for exchange, the replacement will depend on product availability.
If the same product is unavailable, SiRA Sarees may offer an alternative resolution, such as a refund or another suitable option.
6. Refunds
If a refund is approved, the refund amount will be processed through the applicable payment method or another appropriate method communicated by SiRA Sarees.
The time required for the refund to appear in your account may depend on the payment provider or bank.
Shipping or other charges may be non-refundable where applicable, unless the return is due to an error or issue attributable to SiRA Sarees.
7. Return Shipping
If the return is due to a damaged, defective, or incorrectly supplied product, SiRA Sarees may arrange or reimburse eligible return shipping according to the circumstances.
For other approved returns, applicable shipping or handling charges may be the responsibility of the customer.
8. Saree Colour & Product Variation
Slight differences in colour may occur because of:
- Screen and device settings
- Photography and lighting
- Fabric characteristics
Such minor variations do not necessarily constitute a product defect.
Handwoven sarees and traditionally crafted products may also have slight variations in weave, texture, motif placement, or finish. These natural characteristics are part of the uniqueness of the product.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.
10. Failed or Refused Deliveries
Customers are responsible for providing an accurate delivery address and contact information.
If an order is returned to SiRA Sarees because of an incorrect address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or handling charges may apply before the order can be re-shipped.
11. Return Inspection
All returned products may be inspected after they reach SiRA Sarees.
If the returned product does not meet the eligibility requirements described in this policy, the return or refund may be rejected.
12. Policy Changes
SiRA Sarees may modify this Refund & Return Policy from time to time.
Any updated policy will be published on this page with the revised Last Updated date.
13. Contact Us
For return, exchange, or refund enquiries, please contact SiRA Sarees through the contact information available on our website.
