At SiRA Sarees, we carefully pack every order to ensure your sarees and ethnic wear reach you safely and in excellent condition. This Shipping Policy explains our order processing, delivery, and shipping procedures.
1. Order Processing
Orders are processed after successful confirmation of payment.
We generally aim to process and dispatch orders within 2–5 business days. Processing may take additional time during:
- Festivals
- Sales and promotional periods
- Holidays
- High-volume order periods
- Unforeseen operational circumstances
Once your order has been dispatched, you will receive the available shipping or tracking information.
2. Delivery Time
Estimated delivery time may vary depending on your location and courier service.
Typically, orders may take approximately 3–10 business days after dispatch for delivery within India.
Delivery timelines are estimates and are not guaranteed. Remote locations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product weight or size
- Shipping method
- Promotional offers
SiRA Sarees may offer free shipping on selected orders or during promotional periods.
4. Order Tracking
Where tracking is available, customers will receive tracking details after their order has been dispatched.
You can use the provided tracking information to check the status of your shipment through the applicable delivery partner.
Please allow some time for tracking information to become active after dispatch.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/flat number
- Street/locality
- City
- State
- PIN code
- Contact number
SiRA Sarees is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
6. Delayed Deliveries
While we work with our delivery partners to ensure timely delivery, delays may occur because of circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Public holidays
- Festivals
- Courier service delays
- Incorrect address information
- Remote delivery locations
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact our customer support team with your order details.
7. Failed Delivery
If the courier is unable to deliver your order because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, the shipment may be returned to SiRA Sarees.
Additional shipping charges may apply if the customer requests re-delivery.
8. International Shipping
If SiRA Sarees offers international shipping, delivery time, shipping charges, customs duties, import taxes, and other applicable charges may vary depending on the destination country.
Any customs duties or import charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
9. Damaged Packages
Please inspect the package when it is delivered.
If the package appears visibly damaged, customers are advised to document the condition of the package and contact SiRA Sarees as soon as possible.
For damaged or incorrect products, please refer to our Refund & Return Policy.
10. Shipping Restrictions
Certain products or destinations may not be eligible for delivery due to courier restrictions or other logistical limitations.
If an order cannot be delivered to the provided location, SiRA Sarees may contact the customer to discuss an alternative delivery option or refund, where applicable.
11. Changes to Shipping Information
If you need to change your delivery address after placing an order, contact SiRA Sarees as soon as possible.
Address changes may not be possible once the order has been processed or dispatched.
12. Contact Us
For questions regarding shipping, delivery, or order tracking, please contact SiRA Sarees using the contact details provided on our website.
